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ING Bank unveils Biometrics Voice-Enabled Banking

| August 3, 2015


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ING Netherlands, one of Europe’s leading banks, has launched a new service that uses ‘voice biometrics’ technology, allowing users to access their account using vocal commands, reports Tech Week Europe. The bank’s updated mobile app now includes voice-activated functions through which customers can access their accounts, as well as check their balance and issue payments without needing to use a PIN number.


Voice biometrics technology is more secure than having to enter a PIN number, said US firm Nuance, which has provided the technology. It is more resilient in the face of brute force attacks and is less likely to be fooled by imposters, the firm stated.

In addition, any malicious hacking attempts are also stored for future reference, adding an extra layer of defence.

Jeroen Losekoot, internet & mobile marketing manager at ING, said its inclusion of biometrics technology has made banking faster, smoother and easier for customers as well as improving access. “This allows them to have greater control over their finances,” he added.

The technology also offers alternatives to voice-activated biometrics access, such as fingerprint scanning.

Robert Weideman, executive vice president and general manager for the Enterprise Division of Nuance, commented: “By becoming the first bank in the Netherlands to incorporate voice biometrics into the mobile banking app, ING Netherlands is leading the charge in innovation by utilising an effective solution that is natural and intuitive.

“Customers can now bank in a seamless and convenient way by using the sound of their voice from start to finish in the mobile app.”

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